Updating Your Profile Email Address

How to Update Your Email Address

You can change the email address on your Rochester online account from the My Profile section of your account portal. Your email address is also your username, so this changes how you log in.

Log in to your Rochester online account.
Go to My Account.
Scroll to the My Profile section at the bottom of the page.
Select Edit.
In the Update My Profile Information window, enter your new email address. You can also update your first and last name here.
Select Submit.

A success message will appear to confirm your request was submitted. Your email address isn’t updated yet, so you’ll need to verify the change (see below).

Verifying Your New Email Address

After you submit your request, you’ll see (Verification pending for [new email address]) next to your current email in My Profile. Two emails are sent:

To your new email address: a message with a link to finish the change. The link expires in 72 hours.
To your previous email address: a notice that a change was requested.

To complete the change, open the email sent to your new email address and select the link. Then log in to your account and accept the change.

Important: Your email address isn’t updated in our system until the change is verified. Until then, continue logging in with your current email address. Once verified, your new email address becomes your username, and you’ll use it to log in from then on.

Didn’t Request This Change?

If you receive a notice about an email change you didn’t request, Contact Us right away.

Updating Your Profile Email Address

Need to change the email on your account? Update it in My Profile, then confirm the change to finish. Until then, keep using your current email to log in.