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Updating Billing Information

Customers can submit updates to their billing information directly through the Rochester customer portal using the Update Billing Information form. Changes submitted through this form are reviewed by Rochester Customer Service before being applied to your account.

 How to Update Billing Information

  1. Log in to your Rochester online account.

  2. Navigate to My Account.
  3. Locate the Billing Information section.
  4. Select Update Billing Information.
  5. Review and update the applicable fields.
  6. Submit the form for review.

 Information You Can Update

The Billing Information form can be used to request updates to information such as:

  • Company Name
  • Billing Address
  • City
  • State/Province
  • Postal Code
  • Country
  • Desired Credit Limit
  • EORI Number
  • DUNS Number
  • Tracking Notification Email Address
  • Automated Invoice and Statement Notification Email Address
  • Preferred Shipping Method
  • Preferred Shipping Payment Method
  • Preferred Carrier
  • Your Courier Account Information

 Review and Approval Process

Changes submitted through the Update Billing Information form are not applied automatically to your account.

After submission:

  1. Your request is reviewed by a Rochester Customer Service representative.
  2. Additional information may be requested, if necessary.
  3. Approved changes are applied to your account.

Most requests are reviewed within 24 to 72 business hours.

Important: Information displayed within your account may not update immediately after submitting a change request. Updates will appear only after they have been reviewed and approved.