Submitting an Order Inquiry

To submit an order inquiry:

1. Sign in to your Rochester Electronics customer account.
2. Navigate to the Contact Us page.
3. Select Order Inquiry as the Inquiry Category.
4. Select the appropriate Order Inquiry Category.
5. Select the applicable order from the Order Reference # field.
6. Enter any additional details regarding your request.
7. Select Submit.

Your inquiry will be routed to the Rochester Electronics Customer Service team for review.

Customers may submit inquiries for:

• Order Status
• Shipment Tracking
• Invoice Inquiry
• Tax Certification
• Return (RMA)
• Change Order
• Cancel Order
• Partial Order Fulfillment
• Other

Selecting the appropriate category helps ensure your request is routed correctly.

Once submitted, your inquiry will be reviewed by the Rochester Electronics Customer Service team.

A confirmation message will be displayed indicating that your request has been successfully received.

Customers can typically expect a response within 1-3 business days.

Only the contact that originally placed the order may submit requests to change, cancel, or otherwise modify an existing order.

If multiple contacts are associated with the same customer account, only the contact associated with the order can submit order-related change requests through the Customer Portal.

Order change and cancellation requests are reviewed by the Rochester Electronics Customer Service team after submission.

The ability to make changes to an order depends on the order's current status and where it is within the fulfillment process. Submission of a request does not guarantee that changes can be made.

If you cannot locate your order in the Order Reference # field, submit a request through the Contact Us form using the Online Website Support inquiry category.

The Rochester Electronics Customer Service team will review your request and respond within 1-3 business days.