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Setting Your Shipping Preferences

Choose how you’d like your orders to ship by default, using Rochester’s FedEx shipping or your own courier account. You can still change it at checkout.

How to Set Your Shipping Preferences

You can request a change to your standard shipping preferences from your Rochester online account.

  1. Log in to your Rochester online account.
  2. Go to My Account.
  3. Select Update Billing Information.
  4. In the Billing/Invoice Change Request form, scroll to the shipping fields and choose your preferences (see below).
  5. Select Submit.

A success message will appear on the screen to confirm your request was submitted. Changes aren’t reflected immediately. Our customer service team will respond within 1 to 3 business days.

Shipping on Rochester’s Account

To ship using Rochester’s shipping account, set Preferred Shipping Payment Method to Free or Flat Rate.

  • Orders ship through Rochester’s account via FedEx only.
  • You won’t be able to select a preferred carrier.
  • You don’t need to enter a courier account.

Shipping on Your Own Account

To ship using your own courier account:

  1. Set Preferred Shipping Payment Method to Bill Recipient.
  2. Select your preferred carrier (UPS, DHL, or FedEx).
  3. Enter your courier account number in the Courier Account field.
  4. Select Submit.

Changing Your Shipping Method at Checkout

Your shipping preference doesn’t limit you at checkout. You can choose a different shipping method for any order, regardless of your saved preference.

If you select My Shipping Account at checkout, two additional fields will appear asking for your Ship Via carrier and your Courier Account. If you’ve already saved this information in your account preferences, these fields will be filled in for you.

Important:

  • Orders may ship from multiple warehouses, which can result in separate shipments and additional customs charges.
  • Customs, duties, and taxes are the customer’s responsibility and must be handled directly by the customer. Rochester is not responsible for these charges.

Need Help?

If you have questions about your shipping preferences or haven’t heard back within 3 business days, Contact Us  and our team will help you.