Resetting Your Password from Your Profile

How to Reset Your Password from Your Profile

If you’re logged in to your Rochester online account and want to change your password, you can do it from the My Profile section of your account portal.

Log in to your Rochester online account.
Go to My Account.
Scroll to the My Profile section at the bottom of the page.
Select Reset Password.

A success message will appear on the screen confirming that a password reset email has been sent.

Important: The reset email is sent to the email address currently on your account. If you recently changed your email address, make sure you’ve verified the change first. Until then, your account still uses your previous email address, and the reset email will be sent there. Please visit the related article 'Updating Your Profile Email Address' for more information.

Finish Resetting Your Password

Check the inbox of the email address on your account for a message titled Trouble Signing In?
Select Click here to reset your password.
Enter and confirm your new password.
Select Change Password.

You’ll be redirected to your account portal, and your new password is set.

Password Requirements

Your new password must include at least:

8 characters
1 letter
1 number

Didn’t Get the Email?

Check your spam or junk folder as well as your inbox.
Make sure you’re checking the email address listed in My Profile. If you have a pending email change, check your previous email address.
Allow a few minutes for the email to arrive.

Still Having Trouble?

If you aren’t receiving the email or the reset link isn’t working, Contact Us and our team will help you.

Resetting Your Password from Your Profile

Already logged in and want a new password? Select Reset Password in My Profile, then use the link we email you to set a new one.