Managing Automated Invoice & Statement Notifications

 Update Your Automated Invoice Notification Email

To update the email address used for automated invoice and statement notifications:

1. Sign in to your Rochester Electronics Customer Portal.
2. Navigate to My Profile.
3. Select Update Billing Information.
4. The Billing/Invoice Change Request form will open.
5. Locate the field labeled Email Address for Automated Invoice and Statement Notifications.
6. Enter the email address where you would like invoice and statement notifications to be sent.
7. Select Submit to send your request for review.

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Tracking Email vs. Invoice Notification Email

Within the Billing/Invoice Change Request form, you may see both of the following fields:

• Tracking Email - Used for shipment tracking and delivery-related notifications.
• Email Address for Automated Invoice and Statement Notifications - Used for invoice and statement communications.

These email addresses can be configured separately based on your organization's preferences.

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What Happens After I Submit My Request?

After submitting the Billing/Invoice Change Request form, a confirmation message will appear indicating that your request has been received by the Rochester Electronics Customer Service team.

Requests are reviewed before changes are applied to the account.

Please allow 1-3 business days for review and processing.

Important

Changes submitted through the Billing/Invoice Change Request form are not automatically applied to your account. All requests are reviewed by Rochester Electronics before being approved and updated.

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When Will Notifications Be Sent to the New Email Address?

Once the requested changes have been reviewed and applied, automated invoices, statements, and tracking notifications will be sent to the updated email address on file.

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Need Additional Assistance?

If you need help updating your invoice notification email address or tracking email preferences, Contact Us.