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Accessing Invoices and Shipping Documentation

Access invoices, packing slips, Certificates of Conformance (CoC), shipment details, and tracking information through the Rochester Electronics Customer Portal. Available documents can be viewed and downloaded by the contact who placed the order.

 Access Your Orders

To access invoices and shipping documentation:

  1. Sign in to your Rochester Electronics Customer Portal.
  2. Select your profile icon in the upper-right corner of the page.
  3. Select Orders from the dropdown menu.
  4. Locate the order you would like to review.
  5. Select View Details.

The Orders page allows you to view order history and open individual orders for additional details and documentation.

Finding a Specific Order

The Orders page provides several search and filtering options to help locate past orders, including:

  • Date range filters
  • Purchase Order (PO) searches
  • Invoice number searches
  • Order sorting options

These tools can help you quickly find a specific order and its associated documentation.

Available Order Information

Within the Order Details page, customers can review information including:

  • Order status
  • Order date
  • Billing address
  • Shipping address
  • Shipping method
  • Payment method
  • Purchase Order (PO) information
  • Shipment details
  • Tracking numbers
  • Delivery dates
  • Product line-item details
Available Documentation

When documentation is available, customers can access:

  • Invoices
  • Packing Slips
  • Certificates of Conformance (CoC)

Documents can be opened directly within the Customer Portal using the Document Viewer.

Customers may also download available documentation for their records.

Automated Invoice Notifications

In addition to being available through the Customer Portal, invoices are automatically emailed to the email address designated for invoice and statement notifications on your account.

If you are not receiving invoice notifications, verify that the correct email address is configured within your account billing preferences.

For instructions on updating invoice notification emails, see Managing Automated Invoice & Statement Notifications.

Why Can't I Find My Invoice or Shipping Documentation?

If you cannot locate an invoice or shipment document:

  • Verify you are signed in with the correct account.
  • Confirm you are viewing the correct order.
  • Ensure the documentation has been generated and is available for the order.
  • Verify that you are the contact who placed the order.

Important

Multiple contacts may be associated with the same customer account. However, invoice, packing slip, Certificate of Conformance (CoC), and shipment documentation is only available to the contact that placed the order.

If another contact within your organization placed the order, you may not be able to view the associated documentation through the Customer Portal.

If you require documentation for an order placed by another contact, please contact Rochester Electronics Customer Support for assistance.

Need Additional Assistance?

If you are unable to locate invoices, packing slips, Certificates of Conformance, shipment information, or other order documentation, Contact Us for assistance.